Emergency Health


Northern Health has introduced the Victorian Virtual Emergency Department (VVED)

It triages and treats patients with non-life-threatening conditions virtually.

VVED is available 24 hours a day, seven days a week.

All VVED patients receive appropriate care from highly skilled emergency doctors and nurses. The doctors and nurses are based in Victoria, and work from Northern Health’s offices or from home.

There is no referral required, and all patients can connect directly from any personal device with a camera (smartphone, tablet, iPad).

Patients can also be connected to the service via Ambulance Victoria, their GP, or other health professionals.

For patients who prefer to speak in their own language, VVED offers interpreting services. This provides the same quality of service for all patients and their families, regardless of ethnicity and level of English. The online registration forms are available in multiple languages.

We also partner with hospitals around the state, residential aged care facilities, Ambulance Victoria, general practitioners, and Primary Health Networks to ensure better access to virtual emergency care. CLICK HERE FOR MORE INFORMATION


This is a face to face service for those unable to do online connections.

You can receive value-based priority care for non-life-threatening conditions,

without the need to visit an emergency department.

Located at Epping Plaza Medical and Dental Centre supports the Northern Health Emergency Department.

It  provides free, immediate, treatment and care for patients who are experiencing non-life-threatening injuries or illnesses. The PPCC is supported by highly skilled independent doctors and nurses, utilising excellent treatment and procedure room facilities. 

The PPCC is open 7 days a week, from 7am to 10pm

You can book online, call or walk-in appointments are also available.


For quick access, both these Services are listed at the bottom of the Whittlesea U3A website or scroll down this page.