Membership Management System Help / Guides

Visit the Membership Management System using the button below in order to join, renew, update your membership details or enrol in courses. (System will open in a new tab on your web browser.)

Open Membership Management System

Help / FAQ

I’ve forgotten my membership number / password / all my membership details, what do I do?

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Click the appropriate link near the bottom of the screen:
    • I have forgotten my password: Fill in the form in order to receive a password reset email.
      See this document for more detailed instructions if needed.
    • I know my password but not my membership number: Fill in the form in order to retrieve your membership number.
    • I am a member, but have forgotten my details: Fill in the form. A staff member will contact you with login details.

How do I join?

Note: If you are or have ever been a member of Whittlesea U3A, do not join again. Follow the instructions under “How do I renew” below.

You can join online by:

  1. Click the Enrol as New Member link in the left side menu of the membership management system.
  2. Fill in the form and submit it.
  3. After you have joined, you will receive a confirmation email with your login details.
  4. You can then login to the membership management system.
  5. After enrolling in at least one course (see below), you can pay your membership fee.

For more details on memberships, or to join offline, visit the memberships page.

How do I renew?

You can renew your membership online by:

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Login with your membership number / email address and password.
  3. Enrol in one or more courses (see below).
  4. After enrolling in at least one course, you can pay your membership renewal fee.

For more details on memberships, or to renew offline, visit the memberships page.

How do I enrol in courses and pay my membership fee?

  1. Login to the membership management system.
  2. Click the View Or Select Courses link in the left side menu.
    Note: You may find it easier to first view and search for courses on our timetable page, particularly if you are browsing on smaller device such as a phone or tablet.
  3. To select a course, tick the checkbox to the left of the course.
  4. When you have finished selecting courses, click the ‘Confirm Selection button.
  5. Tick the checkbox to agree to the Terms & Conditions.
  6. Click the ‘Finalise Courses, and if necessary, Invoice & Payment’ button.
  7. If you have not already paid your membership fee for the current year, you will need to do so now: At the bottom of the Membership Details screen, click the ‘Pay Invoice’ button.
  8. Your invoice will be displayed.
    • To pay online using PayPal or a credit card, click the ‘Submit Payment’ button.
    • Alternatively, to pay offline, click the ‘Print’ button to print the invoice. You can then use one of the offline payment methods listed on the memberships page.

I have other questions, or I need additional assistance

Our friendly office staff will be happy to help you out. Please get in touch with us, using any of the methods listed on our Contact Us page.

How do I retrieve / reset my password

All member records are protected by a password.  Members require their Member Number and Password to login to the Membership System.  Our administration team do not know your password but you are able to reset it using the instructions “Retrieve a password“.

How do I report an absence from a course

Our Membership System U-MAS has a feature to allow a member to report an absence from a course.  You may only be absent for a single course or for a period.  The link below “How to report an absence” will guide you through the process.

When you report an absence, you and the tutor / leader will receive an email notification (if they have an email address).  The key steps are –

  1. Login with your Member Number and Password using the Member Login top right on our website
  2. Select “Report Absence” from left hand menu
  3. Select the date range (from and to) for the absence
  4. Choose the course from the pulldown from which you will be absent.  If you will be absent from all your courses during the same date range select “All”.
  5. Select an optional reason for the absence.  The default is “Other”.  The other options are “Holiday” or “Illness”
  6. Select “Submit” and the absence will be recorded
  7. Logout

Downloadable User Guides